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Home
About
Programs
Momentum’s Outpatient Mental Health Clinic (OMHC)
Psychiatric Rehabilitative Program Adult & Minor (PRP)
LGBTQ+ Division (PRP)
Substance Abuse Treatment
Client Info
Client instructions
Client Portal Login
Referral Form
Become a client today!
Resources
FAQ
Contact
Staff Portal
TRAINING
Verbal De-Escalation Training
De-Escalation Training
Download
Step
1
of
2
50%
Date
(Required)
MM slash DD slash YYYY
Department:
(Required)
Administrative/Intern
Outpatient Mental Health
Substance Use Disorder
Psychiatric Rehabilitation
Name:
(Required)
First
Last
Signature:
(Required)
Answer the following questions based on the passage:
Once you make a selection, it CANNOT be changed.
Which of the following is a barrier to effective communication in a de-escalation context?
(Required)
Pre-judging
Clarifying the message
Empathizing with the other person
Listening actively
The first step in becoming a culturally competent organization is to develop a training program that will increase the skills and abilities of all employees in the area of cultural competence.
(Required)
Engaging in a power struggle
Showing empathy
Providing options
Using active listening techniques
What is NOT a focus of the de-escalation training described in the document?
(Required)
Techniques to deal with out-of-control students
Non-physical skills to prevent escalation
Listening skills
Creating a positive environment
How should one respond when using a soothing tone of voice in a de-escalation situation?
(Required)
Incorporating humor to lighten the mood
Using a loud and commanding tone
Speaking slowly and calmly
Speaking quickly to convey urgency
What is the primary objective of verbal de-escalation?
(Required)
To confront the individual
To prevent a conflict from escalating into violence
To call for physical assistance
To ignore the situation
Which tactic is recommended for re-focusing an individual during a de-escalation attempt?
(Required)
Distracting them with a positive topic
Threatening them to comply
Ignoring their concerns
Raising your voice to command attention
Which group is identified as needing verbal de-escalation training?
(Required)
Only teachers
Only security personnel
Everybody
Only administrators
